Your balance.
Your withdrawal.
Make deposits and withdrawals through your cashier. Your loyalty level determines how much you can withdraw from your CHF account. We review your request and, where required, your documents before releasing the payment.
Withdrawals to your own payment account only. Adults aged 18 and over only.
After logging in, open the withdrawal section and enter the amount you want to withdraw. You need withdrawable funds; an active bonus may restrict withdrawals.
Withdrawals are generally made via the method used for your deposit and to an account that belongs to you. If that method is not available for withdrawals, we may specify another method.
Confirm to submit your request. We may ask for proof of identity and ownership of the payment account. Up to three withdrawal requests may be open at the same time.
Processing can take anywhere from one hour to several business days. The time depends on your payment method and whether your account has already been verified. We review your request first. After we approve it, the payment provider transfers the funds to your payment account.
After successful identity and account verification, our finance team processes withdrawal requests Monday to Friday, 09:00–18:00 (GMT+3). If documents are missing or payment details do not match, the review may take longer. A request submitted at the weekend may therefore only start being processed on the next business day.
After approval, the payment provider also needs time to complete the transfer. Bank transfers depend on bank processing times; crypto payments depend on processing on the relevant network. Our approval therefore does not mean the funds have already reached your payment account.
For accounts in Swiss francs, maximum amounts depend on your loyalty level. The daily limit applies to all withdrawals combined, not to each individual request. A monthly limit also applies. Lower limits may apply depending on your payment method and account status.
| Loyalty level | Per request | Per day | Per month |
|---|---|---|---|
 Recruit1–10 | CHF 500 | CHF 500 | CHF 10,000 |
 Guardian11–30 | CHF 600 | CHF 600 | CHF 12,000 |
 Legend31–60 | CHF 700 | CHF 700 | CHF 15,000 |
 Ancient61–90 | CHF 800 | CHF 800 | CHF 17,000 |
 Immortal91–100 | CHF 1,000 | CHF 1,000 | CHF 20,000 |
Different minimum amounts apply to CHF accounts depending on the payment method. The method must be available for your withdrawal.
| Payment method | Minimum withdrawal |
|---|---|
 Bank transfer | CHF 15 |
 Crypto payment | CHF 50 |
 Other payment methods | CHF 20 |
To make a deposit, open the cashier, choose an available payment method and enter the amount. Then confirm the payment with the payment provider. Minimum and maximum amounts depend on the method. You must use only your own card or payment account; third-party payments are not permitted.
For a bank withdrawal, we need your correct account details. The receiving account must be in your name. During verification, we may request proof showing the IBAN, BIC and account holder’s address.
A deposit method is not automatically available for withdrawals. For cards or e-wallets, we may request proof of ownership. The methods available to you depend, among other things, on your country of residence and the payment provider.
For a crypto payment, use the coin and network selected in the cashier. The receiving address must belong to that network. Using the wrong network or address can result in the loss of the payment. For CHF accounts, the minimum withdrawal via crypto methods is CHF 50.
Before approval, we may verify your identity, address and payment method. We will tell you which documents are required. Upload them in the casino; if you have questions, the verification team at minocasino can help.
We may request a colour copy of a valid passport or driving licence and, where necessary, a selfie with the document. A utility bill, such as an electricity or water bill, can be used as proof of address. It must be no more than three months old and must show your name and residential address.
Depending on the payment method, we may request proof of a bank account or e-wallet. For card payments, we may require colour copies of the front and back of the card. Cover the middle six digits of the card number and the CVV code. The name on your payment account must match the name on your Mino account.
If you have wagered less than three times your deposit from your real-money balance, we may deduct up to 10% of the withdrawal amount as a fee or reject your request until this wagering requirement has been met. This also applies to deposits made without a bonus. Processing fees may also apply to withdrawals.
If you request a withdrawal before meeting the bonus wagering requirements, the bonus and any winnings generated from it will be cancelled. You can then withdraw only your remaining withdrawable balance. Additional caps may apply to bonus winnings depending on the bonus. A higher daily limit does not increase these caps.
For a missing deposit or delayed withdrawal, minocasino support can help via Live Chat. Providing the amount, payment method, date and transaction reference helps us identify the payment. Do not include passwords or full card details in your message.
Even if the payment provider has confirmed your payment, it may not yet have been credited to your casino account. With your payment receipt or transaction ID, we can investigate what happened. Deposit times depend on the method and provider.
Missing documents, incorrect recipient details, an active bonus or reached withdrawal limits can delay approval. If the withdrawal has already been approved, the payment provider may still need additional time to complete the transfer.
The minimum deposit depends on your payment method. In the cashier, you can enter an amount within the limits of the selected method. These deposit limits apply independently of the minimum amounts required by a bonus offer.
It is CHF 15 for bank transfers, CHF 50 for crypto methods and CHF 20 for other payment methods. The method must be available for your account and withdrawal.
At loyalty levels 1–10, the maximum is CHF 500 per day and per request, plus CHF 10,000 per month. The limits rise with your loyalty level to CHF 1,000 per day and per request and CHF 20,000 per month at levels 91–100. Further restrictions may depend on the payment method and account status.
After successful account verification, our finance team processes requests Monday to Friday, 09:00–18:00 (GMT+3). The subsequent transfer time depends on the payment provider.
Whether TWINT, Paysafecard, Apple Pay or Google Pay is available depends on the payment methods enabled for your account. Choose your method in the cashier. Not every deposit method can also be used for withdrawals.
You can use Bitcoin or USDT if the relevant cryptocurrency is available for your account in the cashier. You also select the network there and use a receiving address for that exact network. The minimum CHF withdrawal for crypto methods is CHF 50.
No. We may charge processing fees. If you have wagered less than three times your deposit from your real-money balance, we may also deduct up to 10% of the withdrawal amount or reject your request until this wagering requirement has been met.
You can submit a request. However, if the wagering requirements have not yet been met, the bonus and any winnings generated from it will be cancelled. You can then withdraw only your remaining withdrawable balance.
Yes. Deposits and withdrawals must use your own card or payment account. We may request proof that the payment method belongs to you.