Contact
For questions about your account, bonuses or payments, support is available via Live Chat in the casino and by email.
Email and Live Chat
You can contact minocasino support by email even if you cannot log in. Live Chat is also available in the casino.
Details to include in your request
Provide your account username or email address and describe the issue. For payment queries, the amount, date, payment method and transaction reference can help. For technical issues, include your device, browser and any error message.
Do not send passwords or full card details. Upload any requested identity documents in the casino.
Questions about account verification
If you have questions about requested documents, the verification team at minocasino can help. The details on your documents must match the information on your casino account.
Complaints
You can submit complaints about games, bonuses or payments to minocasino support. Describe what happened as precisely as possible and include any available transaction or game references.